A workflow is a chain of: trigger → condition → action. "When an order is placed (trigger) AND payment is confirmed (condition) → send WhatsApp confirmation + print label (action)." Build enough workflows and your store runs itself.
The 10 Workflows Every Store Needs
- Order confirmed → WhatsApp confirmation + GST invoice email
- Payment failed → WhatsApp retry link within 15 minutes
- Order shipped → WhatsApp with AWB link
- Out for delivery → WhatsApp "Your order arrives today"
- Delivered → Review request WhatsApp after 5 days
- COD order → Pre-delivery confirmation WhatsApp (reduces RTO)
- Stock below reorder point → Slack/email alert to operations
- Customer inactive 90+ days → Re-engagement WhatsApp
- Cart abandoned 2 hours → WhatsApp recovery message
- Return requested → Auto-approval for orders under ₹500
Building Workflows in LetBuyy
In your Merchant Control Plane, navigate to Automation → Workflows. Select a trigger event, define conditions (optional), and add one or more actions. Workflows run server-side — no browser tab required.
Test Before Activating
Always test workflows on a real ₹1 test order before activating them for all orders. A misconfigured WhatsApp workflow that sends 500 messages to the wrong number is recoverable but embarrassing.
