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Shipping & Delivery

How delivery works, and where responsibility for it sits.

Applies to
Everyone
Clauses
7
Reading time
2 min
Revised
3 August 2026

These policies are published for review and are not yet in force. LetBuyy has not opened to merchants, so no agreement has been formed with anyone. They take effect on the day the platform launches, and the effective date will be stated here. Last revised 3 August 2026.

In short

  • Every store on LetBuyy sets its own shipping rates, zones, and delivery timelines. There is no platform-wide shipping policy that overrides them.
  • Shopper-facing delivery obligations belong to the store you bought from.
  • This page explains the mechanism the platform provides and what each side is responsible for.

This summary is written to be understood. The clauses below are what actually applies — where the two differ, the clauses govern.

  1. Who ships your order

    The merchant does. LetBuyy provides the software that calculates a rate at checkout and records fulfilment; it does not warehouse goods, pack them, or hand them to a courier.

    The courier is chosen by the merchant. Delivery performance is a matter between the merchant and that courier.

  2. How shipping is calculated

    Merchants configure shipping rates by zone — commonly by pincode range, state, or weight band. At checkout, the platform resolves the applicable rate for the delivery address and adds it to the order total server-side.

    The total a shopper is charged is computed on our servers from the merchant's configuration, never from values the browser sends. This is why a shipping amount cannot be altered by tampering with the checkout page.

    If no rate matches an address, the store cannot deliver there and checkout will say so rather than guessing.

  3. Delivery timelines

    Timelines shown at checkout are the merchant's estimates for their courier and zone. They are estimates, not guarantees, and are affected by weather, festivals, strikes, and regional restrictions.

    Consumer law requires a seller to deliver within the time stated, or within a reasonable time where none is stated. That obligation is the merchant's.

  4. Tracking and delivery confirmation

    Where the merchant supplies a tracking reference, it appears on the order and in the shopper's confirmation email. Tracking data comes from the courier and is only as current as they make it.

    A courier marking an order delivered is the courier's record. Where a shopper disputes it, the merchant investigates with the courier.

  5. Cash on delivery

    Not every courier serves every pincode for COD, and many impose an order-value ceiling. A store may therefore offer COD in some places and not others.

    Where a COD order is refused at the door, the goods return to the merchant and the merchant bears the return freight under their courier agreement.

  6. Lost, damaged, and undelivered

    Risk in the goods passes on delivery. Until then, a lost or damaged parcel is the merchant's problem to resolve with the shopper, whatever they later recover from the courier.

    Shoppers should raise a damaged delivery with the store promptly and keep the packaging — courier claims usually require it.

  7. For merchants: what you must publish

    Publish your delivery timelines, serviceable areas, shipping charges, and what happens when a delivery fails. Payment providers require a shipping policy for physical goods before onboarding, and consumer law requires the information before purchase.

    Keep serviceability current. A store that accepts orders it cannot deliver generates refunds, disputes, and eventually payment-provider scrutiny.

Questions about this document

Write to support@letbuyy.com and quote the clause number. For a complaint rather than a question, use the grievance process.